Customer Service
Contact Us
If you have any questions please contact our Customer Service Department at 704-987-6544 or feel free to email us. We are here to help you look your best!
Shipping Information
Please allow 10 business days for your order to be received.
Shipping Charges:
- Up to $30.00: $6.00
- $31.00-$50.00: $8.00
- $51.00-$74.95: $10.00
- $75.00-$100.00: $12.00
- $100 and up Free!
Shipping for Engraved Items:
Please allow one to two weeks for engraved items in-stock to be shipped.
CUTOFF FOR CHRISTMAS: DECEMBER 12th, 2007.
Payment & Ordering information
The Jewel Box accepts Mastercard, Visa and American Express. We do not accept Jewel Box Gift Cards On-line.
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
Engraving on monogrammed items are included in the price of the item. There is a $4.50 addditional charge to engrave a date.
Applicable sales tax will be charged on total merchandise including shipping & handling fees for orders shipped to: NC.
Returns and Repairs
Please take special care when ordering personalized items as they are not returnable.
Return Policy
We will be glad to exchange any non-monogrammed items in the original condition for other merchandise or for a Jewel Box store credit within 30 days of receipt of items. Monogrammed items are non-refundable.
Repair Policy
We want you to be happy with your Jewel Box purchase. Repairs will be free of charge within 30 days of purchase.
Silver Care
All sterling silver jewelry is stamped with either a ".925" or "sterling silver" mark. ".925" represents the silver content of all sterling silver. Silver is a very pliable metal, therefore .075 of another, stronger metal is added to "harden" the silver.
Sterling silver does tarnish. It is a simple fact of nature. Silver tarnish is caused by a reaction between the silver and oxygen and sulfur. Exposure to air brings oxidation which results in tarnish. It is also caused by swimming while wearing your sterling silver jewelry, and using hair spray while wearing your sterling silver jewelry. In order to minimize tarnish, you should wrap your silver with a non-buffered/acid-free tissue paper and store in an airtight container such as a polyethylene zip-top bag. Storage within specially marked "anti-tarnish" containers is also helpful, as are anti-tarnish strips.
Avoid abrasive polishes, dips or scrubbing tools (such as steel wool). For minor cleaning, use a soft silver polishing cloth. There are many commercially developed cleaners for sale that will work well but it is important to know the side effects of the cleaner, what it will work on and what it won't work on. Keep in mind the various parts of your jewelry piece. Gemstones can react differently to cleaners than sterling silver.
Silver, when properly maintained, will yield generations of enjoyment.
Wearing your jewelry is a good way to help keep it in good condition so enjoy your sterling silver jewelry and wear it often!
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