Shipping

The Jewel Box wants you to feel comfortable ordering online. That is why we now offer $1.99 shipping for orders over $50 and returns. Try it out, we think you will love it. We also bet you will love the items you order!

The Jewel Box will ship within 1-3 business days Monday - Friday any in-stock items. Out of stock items will be shipped as they are available.

Special orders and personalized items take time to make and will be subject to the shipping times noted in the item description.

Q: How long will it take for my order to ship out?
A: The Jewel Box will ship within 1–3 business days Monday – Friday any in-stock items. Please note our Headquarter is closed on National Holidays. Special orders and personalized items take time to make and will be subject to the shipping times noted in the item description.
Q: How long will it be before I receive my special order?
A: We want your special order to be perfect, therefore it takes longer to ship. On average special orders should take 1-3 business weeks. However, it can take up 4 business weeks for some items. The turnaround time should be listed for each item in the description.
Q: Can turnaround times change for special orders?
A: Yes, during peak Holiday seasons like Mother’s day and Christmas turnaround times will lengthen and are subject to ordering cut off dates. Cut off dates will be listed in the description of the product.
Q: I ordered a special order item and want to make a change
A: We start production immediately when orders are placed to insure quick turnaround. You may email us at CustomerService@jewelboxonline.com with your change request but we cannot guarantee that we will be able to fulfill your request.
Q. Can I return a Special order?
A: All personalized special orders are deemed final sale. Of course if it was a mistake on our part or there is a defect with the product, we will be happy to correct the problem for you. Just email us at CustomerService@jewelboxonline.com.
Q: Can I return sale items?
A: Sale items and special discounted promotions like “deals of the week” or “12 days of Christmas” are all considered FINAL sale due to the discounted nature.
Q: My item was damaged when I received it.
A: Oh No! Please contact us immediately by emailing CustomerService@jewelboxonline.com
Q: I need my order by a certain date!
A: Email us at CustomerService@jewelboxonline.com and let us know what date you need your items by we will work with you the best we can to make it happen.
Q: What kind of shipping methods do you use?
A: All orders are shipped USPS First class mail and tracking information will be emailed to you. If you need a faster shipping method please email us at CustomerService@jewelboxonline.com and we can give you a quote.
Q: Do you ship outside the United States?
A: We ship anywhere in the United States for $1.99. Anything outside the United States will be subject to covering the shipping cost.